Return Policy

At srixongolfshop.com, your satisfaction is our top priority. We are dedicated to ensuring that every golfer finds the perfect equipment to elevate their game. To provide you with a confident and risk-free shopping experience, we have established a comprehensive return policy designed to be as seamless and straightforward as possible.

Our 30-Day Satisfaction Guarantee

We understand that selecting the right golf clubs, balls, or apparel is a personal decision. That is why we offer a 30-day return window from the date of delivery. If, for any reason, you are not completely satisfied with your purchase, you may return the item(s) for a full refund. We want you to feel secure knowing that you can try out your new gear and return it if it does not meet your expectations.

Conditions for Returns

To be eligible for a return, items must be in new, unused condition. This means the products should be free of dirt, grass stains, or any signs of use on the course. All original packaging, tags, headcovers, and accessories must be included with your return. Items must also be returned in their original manufacturer’s box, which should be packed inside a shipping box to prevent damage during transit. Please note that items deemed to be used or damaged upon arrival at our warehouse may be subject to a restocking fee or may not be accepted for return.

How to Initiate a Return

Starting a return is simple. First, please log in to your account on srixongolfshop.com and navigate to your order history. Locate the specific order containing the item(s) you wish to return and follow the on-screen instructions to request a return. Alternatively, you can contact our customer service team through our online contact form to initiate the process. Once your return request is approved, you will receive detailed instructions and a unique Return Merchandise Authorization (RMA) number. This number must be clearly written on the outside of your shipping package.

Refunds and Exchanges

Once we receive your returned item(s) and verify that they meet our return conditions, we will process your refund. Please allow 5-7 business days for the refund to be posted to your original method of payment. The timeframe for the credit to appear in your account may vary depending on your financial institution. If you wish to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order for the desired product to ensure availability and the fastest processing time.

Special Considerations

Please be aware that certain custom-ordered or personalized items may be final sale and are not eligible for return unless they arrive damaged or defective. If you receive a defective or incorrect item, please inspect your order upon delivery and contact us immediately so we can resolve the issue promptly.

Thank you for trusting srixongolfshop.com with your golf equipment needs. We are committed to providing you with exceptional service and high-quality products.